The ICN Process
Technical Assessment, Network Design Services, Cost Analysis, Contracts & Ordering, Project Implementation, Life Cycle Account Management, Network Management Tools

   

Wide Area Networks, Voice, Data and Internet
ICN's agent relationship with major carriers allows us to provide our customers with the best telecom products, eliminate billing headaches, and save money.

   

Avaya Phone Systems

Data Communications Products
WAN products, LAN products, Wireless products, Maintenance & Warranty, more...

   

Field Service Group
WAN & LAN design/implementation, Premise Wiring (CAT3, CAT5, Fiber, Wire Management), Wireless Network design/implementation, Firewall/VPN

   

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Technical Audit
Integrated Communication Networks, Inc (ICN) performs a concentrated assessment and inventory of all services and associated billing prior to designing any solution.

Upon completion of the technical audit, ICN will present a comprehensive Service Inventory Report that details all vendors, circuits and services. This will provide a critical value-added tool for youíre on going internal telecom management.   In addition, ICN will endeavor to recover any owed credits based on identified billing errors.
   
Network Design Services
Upon completion of the technical audit, a meeting is scheduled to review findings and discuss business needs as they relate to your communications.  The purpose is to understand your business operations, competitive landscape and needs from a telecommunications standpoint.  Our goal is to uncover needs that are not currently being met and present a simple, effective plan to quickly increase productivity and reduce operating expenses.
 
    Cost Analysis
To insure our solution design is competitive, ICN will generate a Cost Analysis Comparison. Based on monthly, annual and term periods, the Cost Analysis Comparison will outline expected savings, after implementation of the solution. The analysis will serve as a budgetary resource as well as an overall return on investment tool.
 
    Project Implementation
The key component of a successful service installation is professional project implementation.  The experience and expertise of ICNís professional project managers insure a smooth and uneventful implementation.  Once an agreement is made to utilize ICNís solution, the customer will be presented with:
  • Outline of implementation procedures
  • Time-line for migration and implementation
  • Detailed organization chart for all services and providers
  • Escalation list of support personnel and procedures
   

Lifecycle Account Management
To enhance the customer experience and improve over all customer service ICN strives to manage your telecommunication needs and relationships by providing a dedicated, experienced, knowledgeable, and responsive account team, for the life of the account, resulting in a long-term, successful, business partnership.

ICN differentiates itself from the competition by providing the highest level of account management in the industry, and has a proven record with references of maintaining this level of support for the life of the account.

 
    Network Management Tools
Providing account management tools directly to the end user empowers the customer to have immediate real-time access to their network.  These tools are not a substitute for customer service but an enhancement of account management overall.  The customer will receive a powerful, secure source of information, account management, and problem resolution thatís accessible from any Internet-connected computer.
 

 
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Integrated Communication Networks, Inc.
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