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The ICN Process
Technical Assessment, Network Design Services, Cost Analysis, Contracts & Ordering, Project Implementation, Life Cycle Account Management, Network Management Tools
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Wide Area Networks, Voice, Data and Internet
ICN's agent relationship with major carriers allows us to provide our customers with the best telecom products, eliminate billing headaches, and save money.
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Avaya Phone Systems
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Data Communications Products
WAN products, LAN products, Wireless products, Maintenance & Warranty, more...
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Field Service Group
WAN & LAN design/implementation, Premise Wiring (CAT3, CAT5, Fiber, Wire Management), Wireless Network design/implementation, Firewall/VPN
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Request A Quote Today!
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Technical Audit
Integrated Communication Networks, Inc (ICN) performs a concentrated assessment and inventory of all services and associated billing prior to designing any solution.
Upon completion of the technical audit, ICN will present a comprehensive Service Inventory Report that details all vendors, circuits and services. This will provide a critical value-added tool for you’re on going internal telecom management. In addition, ICN will endeavor to recover any owed credits based on identified billing errors.
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Network Design Services
Upon completion of the technical audit, a meeting is scheduled to review findings and discuss business needs as they relate to your communications. The purpose is to understand your business operations, competitive landscape and needs from a telecommunications standpoint. Our goal is to uncover needs that are not currently being met and present a simple, effective plan to quickly increase productivity and reduce operating expenses.
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Cost Analysis
To insure our solution design is competitive, ICN will generate a Cost Analysis Comparison. Based on monthly, annual and term periods, the Cost Analysis Comparison will outline expected savings, after implementation of the solution. The analysis will serve as a budgetary resource as well as an overall return on investment tool.
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Project Implementation
The key component of a successful service installation is professional project implementation. The experience and expertise of ICN’s professional project managers insure a smooth and uneventful implementation. Once an agreement is made to utilize ICN’s solution, the customer will be presented with:
- Outline of implementation procedures
- Time-line for migration and implementation
- Detailed organization chart for all services and providers
- Escalation list of support personnel and procedures
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Lifecycle Account Management
To enhance the customer experience and improve over all customer service ICN strives to manage your telecommunication needs and relationships by providing a dedicated, experienced, knowledgeable, and responsive account team, for the life of the account, resulting in a long-term, successful, business partnership.
ICN differentiates itself from the competition by providing the highest level of account management in the industry, and has a proven record with references of maintaining this level of support for the life of the account.
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Network Management Tools
Providing account management tools directly to the end user empowers the customer to have immediate real-time access to their network. These tools are not a substitute for customer service but an enhancement of account management overall. The customer will receive a powerful, secure source of information, account management, and problem resolution that’s accessible from any Internet-connected computer.
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Integrated Communication Networks, Inc. © 2005
2024 West Henrietta Road, Bldg. 3A, Rochester, NY 14623 |
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